Customer Management Professional

About the role

Vestas, a global wind turbine manufacturer, is looking for a Customer Management Professional for its Service business in Turkey. Customer Management manages customer relationships, service contract performance, commercial follow-up and customer satisfaction throughout the contract lifecycle, acting as the main interface between customers and internal stakeholders and supporting contract renewals and long-term partnerships.

Key responsibilities

• Manage customer relationships and act as the primary contact for service contract customers
• Monitor contract performance and ensure contractual obligations are fulfilled
• Lead customer meetings, performance reviews and commercial discussions
• Support contract renewals, amendments and commercial negotiations
• Coordinate with internal stakeholders to resolve operational and contractual issues
• Manage claims, risks and contractual deviations, and ensure accurate billing, contract administration and revenue follow-up
• Prepare and present customer reports and performance updates
• Support continuous improvement initiatives and business objectives

Required profile

• Bachelor's degree in Engineering, Business Administration, Economics, Law or a related field
• Demonstrated experience in customer management, contract management, account management, sales support or a similar commercial role
• Solid understanding of commercial, contractual and financial principles
• Experience in an international and multicultural environment
• Fluent English, written and spoken; renewable energy, service or industrial sector experience is an advantage

Required skills

• Advanced proficiency in Microsoft Office, especially Excel and PowerPoint
• Analytical, organisational and problem-solving skills, attention to detail
• Stakeholder management, negotiation and presentation skills

Applications are reviewed on a rolling basis; candidates should send their CV in English, removing photos, dates of birth, gender pronouns and other personal data, and focusing on professional and educational background.