Customer Management Specialist

About the role

NCR Atleos, headquartered in Atlanta, is a global leader in expanding financial access, with about 20,000 employees helping financial institutions and retailers optimise branches, improve operational efficiency and increase self-service availability. It is looking for a proactive, customer-focused Customer Management Specialist in Istanbul to manage and grow customer relationships, drive satisfaction and ensure successful service delivery. The role covers a portfolio of small to medium-sized accounts and supports strategic customers together with senior team members.

Key responsibilities

• Manage and develop relationships with assigned customer accounts and act as the main point of contact, leading regular business reviews.
• Drive customer adoption, satisfaction, retention and growth opportunities; monitor customer health, identify risks and run improvement plans.
• Prepare and deliver KPI reports, performance reviews and customer presentations.
• Support contract renewals, invoicing, Time & Material reporting and collections when needed.
• Handle customer inquiries, complaints, escalations and incident management.
• Coordinate with Sales, Operations, Engineering and Support teams to ensure service delivery.
• Gather and analyse customer feedback and recommend service improvements.
• Apply project management principles to support deployments, installations and customer initiatives.
• Ensure compliance with contractual obligations and document service delivery deviations.
• Identify upsell and cross-sell opportunities and support revenue growth.

Required profile

• Experience in Customer Success, Account Management, Service Delivery, Client Management or a similar customer-facing role.
• Experience in service management and working within a matrix organisation.
• Experience managing customer escalations and service delivery activities.
• Fluent Turkish and English (written and spoken), or other local language requirements as applicable.

Required skills

• Strong customer relationship management and stakeholder engagement.
• Analytical skills to interpret customer and operational data.
• Communication, presentation and problem-solving abilities.
• Situational leadership and the ability to influence stakeholders.