Expert Operations & Delivery Engineer

About the role

We are seeking an Expert Operations & Delivery Engineer to join our Istanbul office, supporting Kron solutions for telecommunications operators and large enterprise customers.

Key responsibilities

• Support Kron solutions deployed in telecom operators and enterprise customers, solving product‑related issues.
• Create and maintain high standards of operational excellence in global systems support.
• Oversee the effectiveness and success of all system support services.
• Develop, implement, and maintain policies, procedures, and training plans for resource administration.
• Provide guidance and technical expertise on system issues.
• Establish and maintain effective communication with local and global customers and vendors.

Required profile

• Bachelor’s degree or higher in Engineering, IT, or related discipline.
• 2+ years of enterprise system and software support experience, focusing on Java application log analysis and root‑cause investigation.
• Hands‑on experience in Linux/Unix environments, strong Unix command knowledge and Bash scripting.
• Ability to prioritize multiple tasks in a fast‑paced environment and manage projects to completion.
• Excellent organizational, supervisory, communication, collaboration, and analytical skills.
• Willingness to travel and work on‑site at various customer locations.

Required skills

• Java application log analysis
• Linux/Unix system administration
• Bash scripting
• Database knowledge
• Networking knowledge
• Spanish (optional)