Front Office Receptionist

About the role

The Galata Istanbul Hotel–MGallery Collection is hiring a full-time, on-site Front Office Receptionist in Istanbul. The role centres on welcoming guests, managing check-in and check-out, handling reservations and room inquiries, and keeping guest information accurate in the hotel systems.

Key responsibilities

• Answer and direct phone calls and respond promptly to guest requests and concerns
• Manage check-in and check-out procedures and process payments and billing details
• Coordinate with housekeeping and other hotel departments
• Maintain a professional front desk, support lobby organisation and give guests clear information on hotel services, local attractions and transport

Required profile

• Previous experience in hospitality or front desk roles is preferred
• Ability to work rotating shifts, including evenings, weekends and holidays
• Fluency in Turkish and good command of English; additional languages are an asset

Required skills

• Experience with check-in/check-out and reservation handling
• Basic proficiency in hotel management or reservation systems and general computer skills
• Strong customer service, communication, organisational and multitasking skills