Head of Telesales

About the role

Würth Türkiye, which supplies professional customers in the automotive, construction, manufacturing and maintenance sectors with fasteners, tools, chemicals and PPE, is looking for a Head of Telesales to lead its B2B phone sales operation. You will set the direction for the channel, develop its managers and team leaders, and improve how the department plans, measures and delivers results, working directly with senior management in Türkiye and with Würth Group headquarters in Germany.

Key responsibilities

• Develop and execute the Telesales strategy in line with Würth Türkiye's commercial objectives, turning it into sales targets, customer priorities and operating plans.
• Lead and develop managers and team leaders, setting consistent practices for onboarding, sales training, coaching and performance feedback.
• Define the department's KPIs, own regular performance reporting and present clear reports to senior management on trends, gaps and proposed actions.
• Analyse sales, conversion, customer activity, call quality and productivity data to identify drivers of performance and areas for improvement.
• Improve departmental efficiency by spotting bottlenecks in workflows, team planning and customer follow-up, implementing changes and measuring their impact.
• Set call standards and use call reviews to turn recurring issues and good practices into coaching.
• Build relationships with Würth Group headquarters and Telesales teams in other countries, benchmark performance and share lessons learned.

Required profile

• Bachelor's degree in business, engineering or a related field.
• Proven leadership experience in telesales, inside sales or a contact centre with direct responsibility for sales performance; B2B experience preferred.
• Experience leading multiple teams through managers or team leaders, with a track record of developing leaders and improving team performance.
• Examples of operational changes you have led that delivered measurable gains in productivity, sales performance or call quality.
• Fluency in Turkish and strong written and spoken English.
• Valid driver's licence, active driving experience and availability for occasional domestic or international travel.

Required skills

• Strong analytical and reporting skills, including building KPI reports, interpreting data and investigating performance gaps.
• Practical experience in call quality management, sales coaching and employee development.