Customer Service Representative - Order Processing

About the role

Medtronic's Customer Care & Order Operations team supports customers, healthcare providers and internal teams by ensuring efficient order processing, handling customer inquiries and supporting issue resolution. The Customer Service Representative ensures smooth and accurate execution of transactional Customer Care activities such as order processing, returns, invoicing and issue resolution, working closely with Sales, Relational Customer Care, Supply Chain and Finance.

Key responsibilities

• Receive, review and process customer orders and requests accurately and efficiently through SAP and applicable electronic channels.
• Validate order information and customer-specific requirements to ensure accurate order processing.
• Handle returns, invoicing and other order-related requests in line with established processes.
• Process order changes and corrections based on customer, Sales or operational requirements.
• Manage urgent and non-standard order requirements, coordinating with relevant teams for timely resolution.
• Collaborate with Customer Care, Sales, Supply Chain, Finance and Order-to-Delivery teams to resolve operational issues and support timely delivery.
• Maintain accurate order documentation and archive customer requests, amendments and approvals.

Required profile

• Bachelor's degree or equivalent qualification.
• Previous experience in customer service, order management, operations or a similar customer-facing role.
• Fluency in Turkish and good command of English, written and spoken.
• Ability to work accurately with transactional data and manage multiple requests in a structured, timely manner.

Required skills

• Good working knowledge of Microsoft Office applications.
• Preferred: experience with SAP or another ERP system, and with Customer Care, Order Management or Order-to-Cash processes.
• Preferred: experience in the medical device, healthcare or another regulated industry, and in a cross-functional, international environment.

What we offer

• A competitive salary and a flexible benefits package.
• Eligibility for the Medtronic Incentive Plan (MIP).