Customer Support Representative – E-commerce / DTC (Remote)

About the role

Enhanced Labs is looking for a dedicated Customer Support Representative to join its remote customer support team. The role suits someone passionate about e-commerce and direct-to-consumer (DTC) brands who enjoys a fast-paced environment. The position is remote and requires working US business hours.

Key responsibilities

• Provide excellent customer service by email, chat, phone and social media.
• Resolve customer inquiries and issues efficiently while keeping a positive attitude.
• Help customers choose products, place orders and track their shipments.
• Record customer interactions and feedback accurately in the support system.
• Work with other teams to deliver a seamless customer experience.

Required profile

• Proven customer support experience, preferably in e-commerce, DTC or the health and wellness industry; experience with supplements, health and wellness or peptides is an advantage.
• Excellent written and spoken English.
• Strong multitasking, time management and organisational skills, good problem-solving, attention to detail and sound judgment.
• Reliable, proactive, resourceful and enthusiastic.
• Available to work US business hours.
• Based in Europe (EU) or Turkey, preferably Turkey.

Required skills

• Familiarity with customer support platforms and CRM systems.
• Proficiency with AI tools to improve productivity and support efficiency.