IT Helpdesk Specialist – English & Turkish

About the role

The IT Helpdesk Specialist will provide L1/L2 support for Windows environments across two office sites and remote users, while driving process improvements in our service desk platform.

Key responsibilities

• Deliver day‑to‑day support for 40+ users, handling incidents, changes and asset management.
• Develop and customise the GLPI help‑desk system, including Change Management procedures and CAB meetings.
• Create and maintain technical documentation and FAQs in both English and Turkish.
• Package applications for automated deployment (MSI) and manage Windows image automation (autounattend.xml).

Required profile

• Degree in IT from a reputable university.
• ITIL Foundation V3, CompTIA A+, Network+, and Windows Client Pro certifications (or equivalents).
• Fluent in spoken and written Turkish and English.
• Strong problem‑solving, communication and teamwork skills.

Required skills

• Windows Active Directory (GPOs) and L1/L2 support.
• PowerShell scripting and automated Windows deployment.
• MSI packaging, VPN technologies (OpenVPN, IPSec).
• Service management tools (GLPI, ITSM, Change Management).
• Basic Linux knowledge is a plus.