IT Specialist

About the role

Ajax Systems is looking for an IT Specialist to manage user accounts, hardware, and network infrastructure in its Istanbul facility while collaborating with global IT teams.

Key responsibilities

• Manage user accounts, access permissions, and roles in 1C and SAP systems.
• Set up, configure, and maintain macOS/MacBook hardware and corporate software.
• Provide L1/L2 support for office networking, including Wi‑Fi, LAN, router configuration and internet connectivity.
• Document IT processes, workflows, and service requests using Jira and Confluence.
• Maintain and repair all IT equipment (Mac and PC) and oversee inventory and equipment preparation for employees.
• Allocate effort between local operational tasks in Turkey (≈50%) and global IT projects (≈50%).

Required profile

• 2‑3 years of experience in IT support, system administration, or help‑desk roles.
• Hands‑on experience with user administration in SAP (mandatory) and 1C ERP (nice to have).
• Fluency in English (written and spoken) for daily communication with teams in Ukraine and global stakeholders.
• Strong analytical thinking, problem‑solving and cross‑departmental communication skills.

Required skills

• macOS hardware and software configuration.
• 1C ERP user administration (nice to have).
• SAP user administration.
• Basic networking concepts: Wi‑Fi, TCP/IP, DNS, LAN/WLAN troubleshooting.
• Jira and Confluence for task tracking and documentation.