Key Account Manager – FMCG/Retail

About the role

The Key Account Manager will lead the management of strategic FMCG and retail accounts, ensuring the execution of annual agreements, driving sales growth, and maintaining strong relationships with key buyers.

Key responsibilities

• Manage execution and governance of key account management (KAM) processes, including data analysis and reporting.
• Coordinate direct reports and oversee returns, budgets, and annual KPI plans.
• Negotiate and finalize annual agreements with major accounts such as Migros, Carrefour, and File.
• Develop joint business plans, promotional calendars, and merchandising standards with buyers.
• Monitor order and inventory status, ensuring balanced activity across accounts.
• Collaborate with marketing, supply‑chain, and logistics teams to provide forecasts and achieve service levels.
• Maintain close interaction with field and merchandising teams, conducting weekly visits.
• Identify strategic opportunities, resolve issues, and propose short‑ and long‑term solutions.

Required profile

• Bachelor’s degree in Administrative Sciences, Engineering or a related field.
• Minimum 5 years of sales experience in FMCG or retail, with proven key‑account management.
• Experience leading teams and coordinating joint actions.
• Strong understanding of market dynamics, competitor activity, and consumer behaviour.
• Excellent analytical ability and commercial acumen.
• Advanced negotiation skills and self‑motivation.
• Fluent in English, both written and spoken.
• Valid driving licence (B) and willingness to travel.

Required skills

• Microsoft Excel
• Microsoft PowerPoint

What we offer

• Global working environment
• Green and relaxing nature at the plant