Manager, Fraud Attack Response & Insights - EEMEA

About the role

The Fraud Attack Response & Insights team is Mastercard's integrated fraud attack response, intelligence and card security control function, covering real-time incident response, fraud insights and card/application security standards. The Manager, Fraud Attack Response & Insights EEMEA analyzes fraud attacks affecting Mastercard customers across the region and turns them into actionable intelligence, remediation recommendations and risk mitigation opportunities. The focus is on fraud affecting account opening, payment cards and account-to-account transactions, and it is not a corporate or information security function.

Key responsibilities

• Take part in high-impact fraud TRTs and customer response activities, and support fraud attack investigations, analysis and incident response coordination.
• Develop post-incident retrospectives and contribute to systemic remediation recommendations.
• Analyze fraud attacks, emerging threats and customer fraud events to find common attack vectors, vulnerabilities and control gaps.
• Produce fraud intelligence reports, attack assessments and executive-ready summaries.
• Partner with regional stakeholders to gather market intelligence and identify emerging fraud trends.
• Support the fraud attack registry and threat intelligence repositories, and identify opportunities for network controls, standards and product improvements.
• Work with Security Solutions product teams, Standards teams and regional market teams to evaluate mitigation options.
• Contribute to fraud governance, risk prioritization and escalation, and help turn insights into card security standards, application security requirements and network controls.
• Maintain strong relationships with fraud leaders at customers, regional teams and industry partners.

Required profile

• Experience in payment fraud, fraud operations, fraud intelligence or fraud risk management.
• Strong understanding of payment card fraud, account opening fraud, account-to-account fraud and emerging payment threats.
• Experience conducting fraud investigations, attack analysis or incident response.
• Bachelor's degree or equivalent practical experience.
• Ability to work across functions, regions and cultures, and to handle multiple priorities in a fast-paced environment.

Required skills

• Ability to spot patterns across disparate data sources and turn them into actionable insights.
• Strong analytical, problem-solving and critical-thinking skills.
• Excellent written and verbal communication, including presenting complex findings to senior audiences.
• Knowledge of payment ecosystems, card security controls, authentication technologies and fraud mitigation techniques.