Partnerships Enablement Specialist

About the role

The Partnerships Enablement Specialist will design and scale learning, enablement, and capability‑building programs across Mastercard's channel partnerships ecosystem. This role creates impactful learning experiences, certification programs, and enablement journeys that drive partner adoption and business outcomes.

Key responsibilities

• Develop and execute enablement strategies that support partner growth, adoption, and engagement.
• Design and manage learning journeys, certification programs, and role‑based training experiences.
• Create and deliver enablement content for the Partner Advantage Portal, Salesforce, Ironclad, and other business platforms.
• Manage and optimise Learning Management System (LMS) content, reporting, and learner experiences.
• Identify opportunities to improve engagement through innovative approaches such as gamification and digital learning.
• Collaborate with Product, Sales, Marketing, Operations, and Technology teams to translate processes into scalable assets.
• Develop documentation, guides, onboarding materials, and knowledge resources.
• Measure effectiveness through KPIs, adoption metrics, learner feedback, and certification completion rates.
• Support change‑management initiatives linked to new platform capabilities and partner programs.
• Drive continuous improvement of Mastercard’s partner enablement model through innovation and stakeholder feedback.

Required profile

• Experience in enablement, learning and development, sales enablement, partner enablement, training, or customer education.
• Strong instructional design and content development capabilities.
• Ability to translate complex concepts into engaging learning experiences.
• Experience developing curricula, certification programs, onboarding experiences, or learning journeys.
• Excellent communication, presentation, and stakeholder‑management skills.
• Analytical mindset with a focus on measuring impact.

Required skills

• Salesforce
• Ironclad
• Learning Management System (LMS) platforms