Sales Associate - Luxury Perfume Retail

About the role

Arabian Oud is looking for a customer-oriented, sales-driven Sales Associate to join its retail team in Istanbul, Turkey. The successful candidate will represent the brand, deliver an exceptional customer experience and promote its premium perfumes and fragrance products. The role calls for excellent communication and interpersonal skills, a passion for luxury retail and the ability to meet sales targets while keeping the highest standards of customer service.

Key responsibilities

• Welcome customers and give professional, personalised assistance throughout their shopping experience.
• Understand customers' preferences and recommend suitable perfumes, fragrances and related products.
• Demonstrate strong product knowledge, including fragrance notes, collections and product features.
• Achieve individual and store sales targets and contribute to overall business performance.
• Build and maintain customer relationships to encourage repeat purchases and loyalty.
• Maintain visual merchandising standards and keep the store clean, organised and aligned with brand standards.
• Handle customer inquiries, feedback and complaints professionally.
• Process sales transactions, payments and returns accurately.
• Monitor product availability and stock levels and coordinate replenishment.
• Stay up to date on new launches, promotions and campaigns, and work with the store team on daily operations.

Required profile

• High school diploma or equivalent; additional education in Sales, Business Administration or a related field is an advantage.
• Previous retail sales experience, preferably in perfumes, cosmetics, fashion or luxury retail.
• Experience achieving sales targets in a customer-focused environment.
• Strong communication and interpersonal skills.
• Good command of Turkish; knowledge of English is an advantage, Arabic is a plus.
• Passion for perfumes, fragrances and luxury products.

Required skills

• Customer service excellence and sales and negotiation skills.
• Product knowledge and presentation.
• Problem-solving and teamwork.
• Professional appearance and brand representation.