Senior Software & Connectivity Support Engineer (Industrial / Electrical Systems)

About the role

Eaton is hiring a Senior Software & Connectivity Support Engineer for its industrial and electrical systems portfolio. This is a hybrid (3/2) position based in Istanbul (Turkey), Budapest (Hungary), Belgrade (Serbia) or Casablanca (Morocco). It is not a call-centre support role and not a software development position: the engineer acts as the first escalation point for complex software and connectivity issues, supporting customers, partners and internal teams.

Key responsibilities

• Act as first escalation point for non-standard software and connectivity issues.
• Diagnose and resolve complex customer cases together with L3 engineers, R&D and Product Management.
• Provide advanced technical support by phone, email and web-based channels.
• Support trial licence management and deployment for partners and customers.
• Deliver technical training to partners, customers and internal teams, remotely and onsite.
• Contribute to process improvements, documentation and knowledge-base development.
• Take part in continuous improvement initiatives and best-practice sharing.
• Support technical reporting and KPI tracking at team level.

Required profile

• Fluent business English (mandatory).
• French is very much appreciated.
• Customer-facing technical communication and structured problem-solving.
• Experience in industrial environments.

Required skills

• Software troubleshooting for industrial applications.
• Networking fundamentals (TCP/IP, industrial communication protocols).
• Electrical products and energy-management systems.
• Software-hardware interaction and technical documentation.

What we offer

• Competitive compensation and benefits package.
• Flexible working solutions.
• Learning and development opportunities through Eaton University.