Service Support Representative (German Speaking) - Seasonal

About the role

TUI is looking for digitally savvy, people-loving Service Support Representatives to create memorable moments for its customers through digital and face-to-face contact. The position is local employment in or near Antalya, Turkey, and requires the right to work in Türkiye; it runs from March to the end of October.

Key responsibilities

• Create special moments for customers through digital and face-to-face interactions, making them feel welcome and valued.
• Monitor and coordinate customer cases together with the Customer Contact Centre and destination teams to ensure a smooth, consistent experience.
• Support airport operations when required.
• Provide face-to-face support when needed.
• Handle high-profile cases, hospitalisations and service disruptions such as flight delays, staying calm and empathetic.

Required profile

• Dedicated to making customers happy and goes above and beyond.
• Quick learner ready to master the technology and tools of the role.
• Thrives in fast-paced environments, with strong organisation and multitasking skills.
• Proactive problem solver who resolves issues before they escalate.
• Clear communicator, face-to-face and online, able to present confidently.
• Fluent German and English; additional languages are an asset.
• Holds a driving licence.

What we offer

• Seasonal contract from March to the end of October, with career development opportunities.
• Net pay starting from 44,400 TL per month.
• Paid training days, free access to the TUI Learning Hub, TUI Skills Academy and language lessons.
• Company iPad and uniform provided.
• Meal allowance with a Multinet card.
• Charity and sustainability initiatives, including the TUI Care Foundation, with access to a wellbeing team and 24/7 wellbeing hub.