Splunk Customer Success Engineer
cisco · Istanbul
Job description
About the role
As a Splunk Customer Success Engineer in Turkey, you will guide major enterprises through their platform journey, driving adoption and reducing critical issues while acting as a trusted advisor.
Key responsibilities
- Deliver comprehensive onboarding programs to ensure rapid platform adoption.
- Lead environment health assessments and provide actionable optimization recommendations.
- Manage and resolve critical escalations to minimize downtime.
- Collaborate with Sales, Product Management, and CX teams to align on customer needs.
- Execute Quarterly Business Reviews with executive leadership to demonstrate value and set future goals.
Required profile
- 3+ years in Technical Account Management, Customer Success, or Systems Engineering.
- Experience handling critical technical escalations and using project‑management methodologies.
- Fluent in English and Turkish, both written and verbal.
Required skills
- Hands‑on experience with Splunk (Architect certification preferred).
- Working knowledge of IT operations, cloud environments, and digital infrastructure.
- Ability to deliver technical presentations to technical and non‑technical audiences.
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Published 15 saat önce
Expires 1 ay sonra
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cisco
Istanbul