B2B Sales & Operations Specialist

About the role

Elaves has built a screen-free, AI-powered early learning ecosystem for children aged 0-6, with its first product Sunny, a patented smart toy delivering personalized audio content in Turkish, English and Spanish. It is looking for a proactive team member to help bring Sunny to more families by playing an active role in sales and business development, building strong relationships with business partners and taking end-to-end ownership of operational processes.

Key responsibilities

• Identify potential business partners through Apollo and LinkedIn, run outreach campaigns and turn initial contacts into meetings.
• Build B2B relationships with baby and maternity retailers, toy stores, pharmacies, daycare centers, preschools, corporate gifting buyers and international distributors.
• Manage B2B operations end to end, from quotes to orders, shipping, invoicing and after-sales follow-up.
• Support preparations for domestic and international trade shows, present Sunny at the booth, collect contact details and follow up after events.
• Handle customer requests by phone, WhatsApp and email, covering setup, returns and warranty.
• Gather customer feedback and share it with product and marketing teams.
• Keep CRM records up to date and track metrics such as lead volume, conversion rate, response time and resolution rate.
• Use AI and agentic AI tools to streamline prospect research, outreach, reporting and routine tasks.

Required profile

• Bachelor's degree in Business Administration, International Trade, Marketing, Communications or a related field, or final year of a relevant undergraduate program.
• 0-3 years of experience in sales, business development, customer relations or operations; internships and part-time experience are valued.
• Experience in B2B sales, call center/customer service or trade show organization is a plus.
• Willingness to travel domestically and internationally for trade shows and business meetings.

Required skills

• Good written and spoken English, able to communicate with international partners and present at trade shows.
• Strong interpersonal and persuasion skills, confident over the phone and in person.
• Attention to detail and ability to follow up on tasks.
• Ability to work with Excel and Google Sheets.
• Curiosity about AI tools and active use of them in daily work.
• Quick learner, adaptable to a startup culture, strong time management and problem-solving skills.