Business Development & Customer Relations Manager - RMCC Europe

About the role

Hilton's Revenue Management Consolidated Centre Europe (RMCC Europe) is hiring a Business Development & Customer Relations Manager. The role grows the number of Hilton hotels using the RMCC revenue management service by finding hotels that are not yet using it, presenting its benefits and converting them into customers, while also retaining existing hotels.

Key responsibilities

• Develop and execute proactive business development and sales strategies to grow RMCC service adoption.
• Prospect and qualify hotel opportunities through direct outreach, stakeholder referrals, ownership engagement and networking.
• Build and manage a sales pipeline of hotels, management companies and ownership groups, and run discovery meetings and sales presentations.
• Engage with hotels considering withdrawal from RMCC, offering retention solutions and alternative options.
• Lead proposals, contracting and onboarding, and represent RMCC Europe at partner meetings, owner events and conferences.
• Work with regional stakeholders, Commercial Directors, owners, asset managers and internal teams, and share customer feedback and commercial intelligence.
• Own RMCC sign-up targets, KPIs for pipeline and retention, and enforce policies and governance standards.

Required profile

• Proven experience in business development, sales, account management, customer success or commercial leadership in hospitality.
• Ability to generate leads, influence senior stakeholders, negotiate commercial agreements and close deals.
• Right to work in Turkey; fluency in English and Turkish.
• Experience in revenue management, commercial services, sales, distribution or hotel operations, and previous Hilton or major hospitality brand experience is useful.

Required skills

• Advanced Microsoft Excel, PowerPoint, Word and Outlook.
• Working knowledge of Hilton systems such as GRO (RMS), OnQ R&I (CRS) and Delphi (C&E) is useful.
• Strong presentation, negotiation and stakeholder management skills, and analytical skills to build business cases.