Customer and Logistics Operations Expert

About the role

Bosch is seeking a Customer and Logistics Operations Expert to coordinate daily logistics activities, monitor service performance and ensure customer requirements are met. The role is based at the Bosch Türkiye and Middle East Headquarters in Istanbul.

Key responsibilities

• Coordinate daily logistics operations, monitor service performance and ensure operational targets are achieved.
• Oversee packaging, dispatch processes and compliance with operational standards.
• Manage customer claims, complaints and investigate service issues to implement corrective actions.
• Conduct recurring performance reviews with logistics service providers and internal stakeholders.
• Monitor warehouse utilization, inventory exceptions and coordinate recovery actions.
• Act as the central point of contact for logistics‑related customer inquiries and escalations.

Required profile

• Bachelor’s degree in Supply Chain Management, Logistics, Industrial/Management Engineering, Operations Management, Business Administration or related field.
• 3‑5 years of experience in logistics, warehouse operations, customer service or supply chain management.
• Proven experience working with logistics service providers and driving performance improvements.
• Strong analytical, problem‑solving and stakeholder‑management skills.

Required skills

• Advanced proficiency in Microsoft Excel and operational reporting tools.
• Experience with customer relationship management (CRM) and logistics performance reporting.
• Solid understanding of warehouse operations, inventory management and transportation processes.

What we offer

• Flexible working hours and hybrid working options.
• Internal and external development programs, coaching and mentoring.
• Opportunities for local or abroad rotations and ownership of challenging projects.
• Flexible benefits, employee discounts, health insurance and well‑being activities.
• Inclusive, trust‑based culture with shuttle service and on‑site parking.