Customer Care Representative (Bilingual English/Turkish)

About the role

Join FedEx’s frontline team as a Customer Care Representative, serving as the first point of contact for our global customers. You will provide accurate information, guidance, and support through voice, chat, or email, helping customers make the most of FedEx services.

Key responsibilities

• Act as the initial contact for customers via phone, chat, and email.
• Provide clear, accurate information about FedEx services and tools.
• Assist customers in resolving service‑related issues promptly.
• Identify opportunities to grow business with existing customers.
• Collaborate with internal teams to ensure an outstanding customer experience.

Required profile

• Strong computer literacy and ability to navigate multiple screens and systems.
• Excellent communication skills in English and Turkish.
• Positive, problem‑solving attitude with empathy and friendliness.
• Flexibility to adapt to a dynamic business environment.
• Motivation to work in an international, fast‑paced team.

Required skills

What we offer

• Attractive compensation package.
• Comprehensive training and on‑the‑job learning opportunities.
• Extensive learning resources, including online language courses.
• Tuition Assistance Program (for permanent contracts).
• Employee Assistance Program for you and your family.
• Reduced‑rate shipping for employees.
• Clear career progression within a globally recognized brand.