Customer Service Specialist
Bybit · Istanbul
Job description
About the role
The Customer Service Specialist will assist clients via live chat and email, ensuring a high‑quality service experience while staying up‑to‑date with the company’s platform and market conditions.
Key responsibilities
- Respond to client inquiries through live chat and email, providing efficient and excellent service.
- Manage and follow up on client complaints and inquiries, escalating risks or discrepancies to management promptly.
- Maintain thorough knowledge of the company’s product/platform and general market conditions.
- Continuously seek improvements to enhance team performance and overall work processes.
Required profile
- Bachelor’s degree in finance, economics, mathematics, or related field; minimum diploma in business administration or management.
- 2‑4 years of customer service experience, preferably in financial institutions or fintech.
- Strong analytical mindset with a keen eye for numbers and statistics.
- Fluent in English and Turkish, both written and spoken.
- Willingness to work 5‑day shifts including weekends and public holidays.
Required skills
- Live chat support
- Email communication
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Published 22 hours ago
Expires 1 month from now
7 views · 0 interested
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Bybit
Istanbul