Customer Service Specialist

About the role

Boehringer Ingelheim is looking for an organized and proactive Customer Service Specialist to join its team. The role manages customer service operations, supports order processes and works closely with supply chain and internal teams, ensuring smooth operations, accurate processes and high customer satisfaction in a fast-paced environment.

Key responsibilities

• Manage the full order process from order entry to delivery and invoicing
• Work with warehouse (3PL) and logistics partners to ensure on-time deliveries
• Act as the main contact for customer questions and requests, with professional, solution-focused communication
• Follow sales, stock and invoicing processes and ensure data accuracy
• Monitor stock levels and help prevent shortages; create and check purchase orders and invoices
• Support import processes, product returns, recalls with quality teams and price differences or campaigns
• Maintain customer data in systems, prepare simple reports and support basic analysis
• Monitor daily operations (orders, delivery, stock, invoicing) and support process improvements

Required profile

• Bachelor's degree in Business, Logistics or a related field
• Minimum 3 years of experience in customer service (pharma or medical sector is a plus)
• Intermediate English level
• Ability to work in a fast-paced environment

Required skills

• Good knowledge of order management and logistics processes
• Experience with ERP systems (SAP is a plus)
• Good knowledge of Microsoft Office and analytical and reporting skills
• Strong organization, attention to detail and communication skills