Customer Supply Chain Operations Assistant

About the role

Evyap, a global producer of consumer goods with production facilities in Turkey, Egypt and Malaysia, is looking for a Customer Supply Chain Operations Assistant. The role acts as the day-to-day operational contact for key accounts, from order receipt to delivery, and works closely with warehouse and transport teams.

Key responsibilities

• Process customer orders end to end in SAP within 24 hours of receipt, according to agreed order calendars, cut-off times and lead times.
• Check prices, conditions and stock availability at order entry, and resolve price mismatches and master data issues with the customer and the master data team.
• Follow each order until delivery, manage open, partial and unfulfilled lines and keep customers informed proactively.
• Work with warehouse and transport teams to secure on-time delivery and solve delays before the delivery date.
• Record closure and rejection reasons accurately, and reconcile service level and fill rate figures with customers each month.
• Collect promotion plans and customer forecasts and share them with planning in time.
• Prepare data for monthly operational reviews with customers and follow up on agreed actions.
• Record and follow up complaints, returns and deductions with Sales, Finance and the returns desk.
• Suggest improvements to the order-to-cash process and take part in projects such as EDI, automation and reporting.

Required profile

• University degree, preferably in Industrial Engineering.
• 0-2 years of experience in customer service, supply chain or logistics; an internship in FMCG or retail is a plus.
• Good command of English, written and spoken.
• Analytical and detail-oriented, comfortable working with numbers and deadlines.
• A confident communicator who builds trust with customers and internal teams.
• Proactive, solution-focused and eager to learn and grow in supply chain.

Required skills

• SAP SD knowledge is a plus.

What we offer

• Hybrid working: office three days a week, remote two days a week.
• Opportunities to work as an expat in offices in Indonesia, Malaysia, Russia, the USA and Egypt.
• Learning and development through monthly events, webinars and digital learning programs.
• Competitive compensation with union-supported benefits, including holiday, shoe, fuel and food allowances.
• Flexible benefits through the Evystore app and exclusive products with monthly packages and discounts.