Customer Support Specialist

About the role

Alfa Laval is looking for a Customer Support Specialist to join its team. The role manages customer orders and inquiries and acts as a key link between customers and internal departments. The successful candidate is customer-focused, organized and able to work independently, ensuring accurate and efficient order processing, timely communication and effective resolution of customer matters.

Key responsibilities

• Review incoming orders for accuracy and compliance with contractual requirements.
• Enter customer orders accurately and efficiently into the ERP system.
• Manage orders and related information through the complete order lifecycle, including post-shipment activities and order closure.
• Coordinate and communicate order changes and revisions with internal departments.
• Respond to customer inquiries about orders, account information, billing, cancellations and other service matters.
• Support the resolution of complaints, order discrepancies and delivery issues.

Required profile

• Previous experience in customer support, order management, sales administration or a related field.
• Fluency in Turkish and English.
• Ability to work independently, prioritize and manage multiple tasks with attention to detail.
• Professional, solution-oriented approach and ability to collaborate across functions.

Required skills

• Strong written and verbal communication skills.
• Excellent organizational and analytical abilities.
• Time-management and prioritization skills.

What we offer

• A global and collaborative team with exposure to complex projects and international operations.
• Opportunities for professional growth and continuous learning.
• A direct impact on customer satisfaction and business success.