Deskside Support Engineer (macOS, iOS, Windows)

About the role

Oredax is recruiting a skilled, customer-focused Deskside Support Engineer for a project with a leading global media company in Istanbul, Turkey. The role provides on-site technical assistance, resolves hardware and software issues and ensures a smooth technology experience for end users. It is a full-time, on-site position.

Key responsibilities

• Provide hands-on support for desktops, laptops, mobile devices and peripherals, diagnosing hardware, software, OS and connectivity issues and helping users with installations and setups.
• Troubleshoot Apple MacBooks and other macOS devices, iPhones, iPads and other iOS devices, including setup, configuration, updates and device security and access policies.
• Resolve hardware faults and software incidents, support Windows and common business applications, perform approved hardware replacements and upgrades, and test repaired devices before returning them.
• Manage incidents and service requests in the ticketing system, keep troubleshooting notes, coordinate with service desk teams and vendors, and escalate complex issues.

Required profile

• Previous experience in deskside, desktop, IT or end-user computing support.
• Hands-on experience with macOS and Apple device troubleshooting; familiarity with iOS devices and Apple hardware.
• Knowledge of Windows, computer hardware and business applications.
• Experience with IT ticketing systems and incident management.
• Full-time availability, on-site in Istanbul, Turkey.
• Preferred: enterprise Apple support, device management tools such as Jamf or Microsoft Intune, and mixed macOS/Windows fleets.

Required skills

• Strong troubleshooting and problem-solving abilities.
• Device configuration, software installation and network connectivity.
• Excellent communication and customer service skills.

The monthly salary budget is USD 1,500 to 1,600 depending on experience. Interested candidates can send their CV by email to the Oredax contacts listed in the original posting, mentioning their macOS, Apple and deskside support experience.