Field Service and Data Centre Technician

About the role

Spektrum supports the NATO Communications and Information Agency (NCIA) and its Tier 1 suppliers with specialist services, including the program Assistance and Advisory Service (AAS). The NCIA maintains NATO's enterprise-wide information technology infrastructure. The Field Service and Data Centre Technician carries out physical CIS work such as installing and deploying equipment and sites, cabling and racking, and "smart hands" interventions and contractor escort in data centres and technical rooms, often under remote direction.

Key responsibilities

• Carry out site surveys and prepare sites for deployment (space, power, containment, cabling and network drops).
• Install, rack, cable and configure CIS equipment; terminate, patch and label copper and fibre cabling and patch panels.
• Deploy, test and hand over sites or systems, and support technical refresh, relocation and deployable CIS activities.
• Perform smart hands interventions under remote direction: hardware replacement, reseating, power cycling, connectivity checks, cable tracing and labelling.
• Escort third-party contractors and support data centre access in line with site security procedures.
• Maintain rack elevations, cabling records and media inventory, and update configuration records after each intervention.
• Apply health and safety, electrical safety and installation security standards (including TEMPEST where applicable), and verify and report each intervention in the service management system.

Required profile

• Higher vocational training with at least three years, or secondary education with at least five years, of relevant experience in IT installation, field service or data centre operations.
• Practical experience with structured copper and fibre cabling, termination, testing, patching and labelling.
• Ability to follow remote technical direction precisely and to document work accurately.
• Willingness to travel within the area of responsibility, handle equipment and work extended hours when required.
• Right to work and reside in Turkey (work and residence permit or Turkish citizenship) by the start date.
• Valid NATO SECRET personnel security clearance (or a national SECRET clearance recognised for NATO SECRET) at the start of the assignment.

Required skills

• Structured copper and fibre cabling, rack and stack of server, network and storage equipment, hardware replacement.
• Basic knowledge of networking and server hardware.
• Desirable: fibre splicing and termination certification (including MTP/MPO), CCNA, CompTIA Network+ or Server+, data centre certification (e.g. CDCP), TEMPEST, ITIL Foundation, and knowledge of zoning and installation security.
• Professional working proficiency in English (NATO STANAG 6001 SLP 3333 or equivalent desirable).