Field Service Engineer / Technician

About the role

Bodor Laser seeks a Field Service Engineer/Technician to provide on‑site technical support and after‑sales service for its high‑power fiber laser machines across the assigned territory.

Key responsibilities

• Serve as the primary contact for customers, offering support via phone, email, chat and on‑site visits.
• Troubleshoot mechanical and electrical issues on CNC laser machines, perform repairs, and determine if special parts or resources are needed.
• Interpret layout drawings and blueprints during equipment installation and integration.
• Maintain a parts inventory, coordinate with vendors, and ensure timely availability of replacement components.
• Conduct safety inspections, deliver customer training, and produce service and expense reports.
• Travel extensively within the territory (approximately 75% travel required).

Required profile

• Associate degree in mechatronics, automation, mechanical or electrical engineering or equivalent.
• Minimum 2 years of experience installing, repairing, and diagnosing automated CNC machines.
• Ability to read and interpret electrical and mechanical drawings.
• Strong verbal and written communication skills in English (or Chinese) and Turkish.
• Valid driver’s license and ability to lift up to 30 kg.

Required skills

• CNC machine troubleshooting and mechanical repair.
• Electrical and mechanical drawing interpretation.
• Proficiency with Microsoft Word and Excel.
• Use of remote communication tools for technical support.