Front Office Manager

About the role

We are looking for a dynamic Front Office Manager to lead our reception, concierge and night audit teams in delivering exceptional guest experiences. You will oversee daily front desk operations, ensure smooth check‑in and check‑out processes, and act as the primary point of contact for guest inquiries and issues.

Key responsibilities

• Supervise and manage front office staff, including receptionists, concierge, and night auditors.
• Ensure high levels of guest satisfaction through excellent customer service and prompt problem resolution.
• Oversee check‑in and check‑out procedures, room assignments, and billing processes.
• Manage scheduling, training, and performance evaluations for front office team members.
• Maintain effective communication with housekeeping, maintenance, and other departments.
• Monitor and enforce front desk policies, procedures, and cash handling standards.
• Handle guest complaints and special requests professionally and promptly.
• Keep the front office area tidy, organized, and welcoming at all times.
• Generate reports on occupancy, revenue, and other front desk metrics for senior management.

Required profile

• Proven experience as a Front Office Manager or in a similar hospitality/customer‑service role.
• Strong leadership and team‑management abilities.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• University degree preferred, ideally in Hospitality, Tourism or Business Management.

Required skills

• Familiarity with hotel management software such as OPERA.