Front Office Receptionist

About the role

The Radisson Blu Hotel Istanbul Asia is looking for a passionate and energetic Receptionist (Front Desk Agent) to join its Front Office team. The role suits someone who enjoys interacting with people, creating memorable guest experiences and working in a dynamic international environment.

Key responsibilities

• Manage guest check-in, check-out and accommodation processes in line with hotel policies and brand standards.
• Respond promptly, efficiently and professionally to guest requests, inquiries and complaints.
• Handle reservations, payments, billing and daily front desk operations accurately and efficiently.
• Deliver exceptional guest service to maximise guest satisfaction and foster guest loyalty.

Required profile

• A university degree in Tourism and Hospitality Management or a related field is preferred.
• At least 2 years of experience in a similar position in the hospitality industry, preferably in a 5-star hotel.
• Good command of written and spoken English.
• Excellent communication and interpersonal skills, with a strong guest-oriented mindset.
• Well-groomed appearance, clear diction and a positive, energetic, solution-oriented attitude.
• Strong problem-solving and crisis management skills; ability to work as part of a team.
• Ability to adapt to flexible working hours and shift schedules; candidates living on the Asian side of Istanbul are preferred.

Required skills

• Proficiency in Opera PMS
• Microsoft Office applications

What we offer

• Career development opportunities within Radisson Hotel Group.
• A dynamic and international working environment.
• Continuous learning and development programs.
• Competitive salary and employee benefits.