Front Office Supervisor – Hospitality

Hilton · Greater Istanbul

🇬🇧 English

Job description

About the role

Join the vibrant team at Porta Chiara Hotel Istanbul Karakoy and lead the front office in delivering exceptional guest experiences. As a Front Office Supervisor, you will guide daily operations, ensure smooth check‑ins and check‑outs, and uphold the warm hospitality standards of the Curio Collection by Hilton.

Key responsibilities

Lead and supervise the front office team, ensuring efficient guest service throughout the day.
Create staff schedules, assign tasks, and conduct pre‑shift briefings.
Provide on‑the‑job training, guidance, and real‑time feedback to team members.
Address guest inquiries and resolve issues, supporting staff with complex or escalated situations.
Monitor lobby traffic and adjust staffing levels to maintain optimal service flow.
Drive special projects and departmental initiatives as assigned.

Required profile

A genuine passion for hospitality and creating memorable guest experiences.
Integrity, leadership, teamwork, ownership, and a sense of urgency.
Strong communication and problem‑solving abilities.

Required skills

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Published 1 month ago

Expires 1 week from now

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Hilton

Greater Istanbul

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