Front Office Supervisor – Hospitality
Hilton · Greater Istanbul
Job description
About the role
Join the vibrant team at Porta Chiara Hotel Istanbul Karakoy and lead the front office in delivering exceptional guest experiences. As a Front Office Supervisor, you will guide daily operations, ensure smooth check‑ins and check‑outs, and uphold the warm hospitality standards of the Curio Collection by Hilton.
Key responsibilities
- Lead and supervise the front office team, ensuring efficient guest service throughout the day.
- Create staff schedules, assign tasks, and conduct pre‑shift briefings.
- Provide on‑the‑job training, guidance, and real‑time feedback to team members.
- Address guest inquiries and resolve issues, supporting staff with complex or escalated situations.
- Monitor lobby traffic and adjust staffing levels to maintain optimal service flow.
- Drive special projects and departmental initiatives as assigned.
Required profile
- A genuine passion for hospitality and creating memorable guest experiences.
- Integrity, leadership, teamwork, ownership, and a sense of urgency.
- Strong communication and problem‑solving abilities.
Required skills
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Published 1 ay önce
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Hilton
Greater Istanbul