Receptionist – Front Desk at Istanbul Hotel

About the role

The Receptionist provides front‑desk services to ensure an exceptional guest experience from check‑in through check‑out. You will act as the first point of contact, handling queries, audits and supporting the Night Team as needed.

Key responsibilities

• Deliver reception services for guests, including check‑in, check‑out and audit procedures.
• Resolve guest queries promptly and efficiently, achieving positive outcomes.
• Maintain an efficient reception flow and keep the Front Office Manager and Reception Supervisors informed of guest feedback.
• Provide high‑level customer service at all times and attend required training.
• Assist with Night Team training and development efforts.
• Know hotel room categories, rates, packages, promotions and related product information.
• Maximise room occupancy using up‑selling techniques for hotel services and facilities.
• Handle foreign currencies, credit cards and cash according to hotel credit policy.
• Comply with security, fire regulations and health‑and‑safety legislation.
• Follow brand standards and assist other departments when necessary.

Required profile

• University graduate, preferably in Tourism, Hospitality or Business Administration.
• Proficient in English.
• Minimum 2 years experience as a receptionist in the hotel or hospitality industry.
• Strong communication, persuasion and negotiation abilities.
• Team player with a solution‑oriented approach.
• Detail‑oriented, responsible and able to manage time and priorities effectively.
• Committed to confidentiality and professionalism.

Required skills

• Knowledge of Hotel Property Management Systems (PMS).

What we offer

• Competitive salary and wages.
• Private health insurance.
• Discounted room rates (“Go Hilton”) for you, family and friends.
• Indoor parking privileges.
• Complimentary dry‑cleaning for business attire.
• Monthly transportation fee and complimentary shuttle bus.
• 50 % discount on food & beverage in sister hotels.
• Extended nursing hours for new mothers and 14 days paid paternity leave.
• Career and development opportunities within Hilton Hotels Worldwide.