Guest Relations Executive
AccorHotel · İzmir
Job description
About the role
The Guest Relations Executive is responsible for maximising guest satisfaction by providing personalised service, handling complaints and ensuring an excellent stay experience.
Key responsibilities
- Deliver outstanding guest service throughout the stay.
- Listen to guest needs, resolve complaints and negotiate solutions.
- Build positive impressions and engage guests consistently.
Required profile
- University degree, preferably in Tourism & Hospitality Management.
- Minimum two years of experience in a 5‑star hotel in a similar role.
- Good command of English.
- Excellent communication, coordination and problem‑solving skills.
- Detail‑oriented with strong analysis abilities.
- Outgoing personality and team player able to work flexible hours.
Required skills
- Complaint handling and negotiation.
- Guest satisfaction orientation.
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Published 2 hours ago
Expires 1 month from now
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AccorHotel
İzmir