Guest Services Agent
AccorHotel · İzmir
Job description
About the role
Join Accor's Guest Services team in İzmir, providing friendly and helpful assistance to hotel guests. You will be the first point of contact, ensuring a pleasant stay and supporting guests with their needs.
Key responsibilities
- Adopt a friendly, helpful and pleasant attitude to all guests.
- Assist guests with their business centre needs.
- Contact the appropriate individual or department to resolve guest calls, requests, or problems.
- Maintain close cooperation with other departments.
- Follow communication procedures, guidelines, and policies.
Required profile
- University degree, preferably in Tourism & Hotel Management.
- Proficiency in English (verbal and written).
- Team‑oriented and focused on guest satisfaction.
- Strong interpersonal and problem‑solving abilities.
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Published 2 hours ago
Expires 1 month from now
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AccorHotel
İzmir