Inside Sales Specialist (Dell)

About the role

TD SYNNEX is hiring an Inside Sales Specialist focused on accounts within a sub-BU, with deep knowledge of its portfolio, processes and vendor pricing. The specialist manages all quotes and closes orders, and is incentivised on part of the portfolio.

Key responsibilities

• Build strong customer and vendor relationships through proactive engagement and specialist product knowledge under supervision.
• Generate new business by planning outbound calls and having general conversations about solutions and products.
• Achieve monthly and quarterly revenue and margin targets, and meet KPIs such as customer engagement.
• Manage customer backorders and reporting, and maintain CRM data accurately and up to date.
• Provide, sell and negotiate product information, pricing, special offers and promotions, and ensure service level agreements with customers.
• Manage projects end-to-end or hand them over to pre-sales for technical requirements, and develop partner relationships including account planning and cross-selling.
• Identify project opportunities, engage BDMs when needed, and drive sales of specific products or vendors.
• Generate and own a pipeline of deals in the CRM, regularly reviewed and updated, and close opportunities actively.

Required profile

• 1-2 years of experience.
• Numeracy with good attention to detail, excellent telephone manner and priority management.
• Understanding of the sales process, effective communication and relationship building.
• Previous experience with IT systems for quotation and order entry, and CRM knowledge, is desirable but not essential.
• IT industry knowledge is desirable but not essential.

Required skills

• Working knowledge of Microsoft Word, Excel and Outlook.
• Target achievement mindset.

What we offer

• Elective benefits tailored to each country.
• Leadership and professional development programmes and on-demand courses.
• Well-being support through seminars, events and a global Life Empowerment Assistance Program.
• Inclusive communities, business resource groups and volunteering opportunities.
• An onboarding programme connecting new colleagues within the first 30 days.