IT Manager (EMEA Remote) - 6-Month Contract

About the role

Pragmatike is hiring an IT Manager for a fully remote, EMEA-timezone role lasting six months, with the option to extend. The position supports day-to-day IT operations so employees have the equipment, accounts and technical resources they need to work efficiently. It is a hands-on operational role covering equipment preparation, device configuration, user account management, access permissions and basic IT support.

Key responsibilities

• Prepare, configure and deploy laptops and other IT equipment for new employees.
• Manage employee accounts, user settings and access permissions across company systems and platforms.
• Handle IT onboarding and offboarding, including account creation, access updates and equipment collection.
• Install, configure and maintain software, applications and workplace tools.
• Provide first-level technical support and troubleshoot basic hardware, software and connectivity issues.
• Maintain an inventory of company IT equipment and assigned devices, and monitor equipment needs for replacements or upgrades.
• Maintain basic IT documentation, equipment records and operational procedures.
• Coordinate with external IT providers when more advanced technical assistance is needed.

Required profile

• Previous experience in IT administration, IT support, IT operations or a similar role.
• Good understanding of computer hardware, operating systems and device configuration.
• Experience managing user accounts, access permissions and IT administration across different platforms.
• Strong organisational skills, attention to detail and ability to prioritise multiple requests independently.
• Proactive, service-oriented approach and comfort working remotely with teams across EMEA time zones.

Required skills

• Familiarity with Windows and macOS environments.
• Knowledge of common workplace tools, SaaS applications and account management systems.
• Nice to have: Google Workspace or Microsoft 365 administration, MDM solutions such as Microsoft Intune or Jamf, IAM tools, IT asset management systems, and basic IT security and access control knowledge.

What we offer

• 100% remote work from anywhere in the EMEA region.
• Hands-on ownership of day-to-day IT operations and employee technical support.
• An international environment with a distributed team.
• Six-month contract with the possibility of extension.