IT Service & Operations Specialist

About the role

The client seeks an experienced IT Service & Operations Specialist to ensure the stability and performance of critical IT services and infrastructure. The role involves leading incident resolution, driving problem management, and executing safe changes in a hybrid work environment.

Key responsibilities

• Own operational stability of assigned critical services and infrastructure components.
• Lead complex incident resolution, act as technical lead during major incidents, and manage escalations.
• Conduct root‑cause analysis, contribute to problem management and implement corrective actions.
• Execute and validate changes/releases with minimal disruption, ensuring rollback readiness.
• Fine‑tune monitoring thresholds, alerts and dashboards to improve proactive detection.
• Provide senior‑level support across network, firewall, SD‑WAN, servers, cloud and site operations.
• Perform backup restore tests, support DR exercises and validate backup readiness.
• Identify and implement automation or scripting opportunities to increase efficiency.
• Mentor junior specialists and act as technical focal point with vendors and internal stakeholders.

Required profile

• Advanced level of English.
• Familiarity with SQL databases.

Required skills

• Network and firewall administration.
• SD‑WAN configuration and management.
• Server and cloud infrastructure operations.
• Monitoring tools and event management.
• Backup, recovery and disaster‑recovery processes.
• Automation and scripting (e.g., PowerShell, Bash, Python).