Junior Agency Specialist
DFDS · Taşköprü
Job description
About the role
As a Junior Agency Specialist you will act as a liaison between customers, domestic and overseas agencies, ensuring smooth communication and problem resolution throughout ship voyages.
Key responsibilities
- Facilitate communication between customers and agencies, addressing voyage‑related issues.
- Support the sales department by conveying solutions to overseas agencies.
- Monitor and update inter‑modal service programs, handling cancellations, penalties and customer notifications.
- Assist in the management of ship loading and unloading operations.
- Maintain relationships with service stakeholders and track payments and service requests.
- Prepare weekly and monthly voyage position reports.
Required profile
- University degree or equivalent.
- Upper‑intermediate level of English.
- 0‑2 years of experience in a related field.
- Strong interpersonal, problem‑solving, planning and organisational abilities.
- Team‑oriented mindset.
Required skills
- Proficiency in Microsoft Office applications.
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Published 20 hours ago
Expires 1 month from now
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DFDS
Taşköprü