Key Account Manager - Enterprise SaaS

About the role

Netmera, a fast-growing SaaS company founded in 2014, provides omnichannel customer engagement solutions for companies in banking, telecom, fintech and media. It is looking for an experienced Key Account Manager to help strategic customers get the most value from the Netmera platform. The role focuses on owning key customer relationships, ensuring successful platform adoption and maximising customer lifetime value.

Key responsibilities

• Manage and grow a portfolio of key enterprise clients
• Build strong relationships with senior decision-makers and stakeholders
• Ensure high product engagement and customer satisfaction
• Own and drive renewal, upsell and cross-sell processes
• Lead Quarterly Business Reviews (QBRs) and strategic planning sessions
• Collaborate with Sales, Product and Customer Success teams
• Act as a trusted advisor by developing deep knowledge of Netmera's solutions and customer use cases

Required profile

• Bachelor's degree in Business, Engineering, Marketing or a related field
• 10+ years of experience managing key accounts in B2B SaaS, Martech or customer engagement platforms
• Demonstrated success in customer retention, growth and strategic account development
• Experience with clients in banking, telecom, fintech or media
• Fluent in English and Turkish (written and verbal)
• Willingness to travel when required

Required skills

• Ability to identify business opportunities, manage sales cycles and maintain client satisfaction
• Strong strategic thinking with hands-on execution
• Excellent communication, relationship management and stakeholder influence
• Tech-savvy and motivated to learn the Netmera platform

Nice to have

• Familiarity with Martech tools such as CRM, CDP, campaign automation or customer journey platforms
• Knowledge of push, SMS and in-app messaging use cases
• Experience in CX, data analytics or personalisation strategies

What we offer

• A collaborative, high-impact team culture
• The chance to work with top-tier customers and shape the future of a leading Martech platform
• A flexible hybrid work model