Key Account Manager

About the role

The Key Account Manager owns the business with key customers, from joint planning and negotiations through execution and performance. The role combines strategy, negotiation and hands-on execution, with a direct impact on business performance. It sits within the Modern Trade team of the LEGO business, which is described as innovative and commercially focused.

Key responsibilities

• Own customer plans from initial priorities through negotiation, execution and performance reviews.
• Balance customer needs with business priorities and find opportunities for shared growth.
• Deliver the annual sales target and strengthen long-term customer relationships.
• Improve execution across key commercial priorities and build a clear customer growth plan.
• Create a healthy pipeline of opportunities supporting performance in the following year.
• Over 12 to 18 months, help bring new players into the ecosystem, develop existing partners and support a stronger omnichannel model, working with Sales, Marketing, Trade Marketing, Operations and other stakeholders.

Required profile

• Has delivered sales and profitability targets while managing key customer accounts.
• Has led commercial negotiations and joint business planning with customers.
• Has used financial and performance data to shape sales plans and track results.
• Preferred: managed customers or commercial plans across retail or omnichannel environments, and applied category and shopper insights to identify opportunities.

What we offer

• Enhanced paid family care leave.
• Life and disability insurance for all colleagues.
• Wellbeing resources and benefits, plus a colleague discount from day 1.
• Bonus scheme when goals are reached and if eligible.
• Hybrid work with an average of 3 days per week in the office; a primary workplace (office, store or factory) is assigned after joining.