Logistics & Data Assistant

About the role

SGA Travel is a Travelife Certified destination management company based in Istanbul, operating small-group and private tours across Turkey. As Logistics & Data Assistant you will join the operations team, coordinating the bookings and logistics behind each departure. You will work with tour leaders, drivers and local suppliers to deliver trips as planned, and support the sales team with itinerary preparation in Ezus.

Key responsibilities

• Transport: book and amend private, group and airport transfers, follow up with suppliers on service delivery and check invoices against confirmed bookings.
• Domestic flights: arrange and amend flight bookings for individuals and groups, and keep flight records up to date.
• Entrance tickets: purchase and amend tickets through SICPA and other channels, and track associated costs.
• Accommodation: arrange and amend hotel bookings for guides and drivers, and verify supplier invoices.
• Tour leader scheduling: keep availability and assignment records up to date and communicate changes to tour leaders and the operations team.
• Ezus: maintain booking and cost records, follow up on missing or inconsistent entries and help the sales team prepare itineraries.
• Field and airport support: support tours on the ground, and when assigned to airport operations, manage guest arrivals and departures and coordinate transfers with drivers and suppliers.
• Occasional project work within the operations team.

Required profile

• Degree in tourism or a related field.
• At least three years of experience in the tourism industry.
• Advanced English comprehension and speaking skills.
• Ability to prioritise bookings and changes across multiple departures while keeping records accurate.
• Clear communication with colleagues, tour leaders, drivers and suppliers.

Required skills

• Experience with Ezus is an advantage.