Spare Parts Supervisor

About the role

Chery Türkiye is looking for a Spare Parts Supervisor based in Istanbul to supervise and manage spare parts operations across its dealer network. The role ensures high service levels, optimal parts availability and efficient inventory management, working closely with dealers, logistics service providers and Chery headquarters to support the local and regional Aftersales strategy.

Key responsibilities

• Supervise and coordinate spare parts orders, order tracking and related logistics flows.
• Manage the spare parts warehouse with the logistics service provider, monitoring KPIs such as service level, stock depth, availability, delivery quality, lead time, claim rate and others.
• Set, monitor and report spare parts department performance targets and KPIs.
• Oversee local pricing of spare parts and accessories, and lead the launch of new product ranges.
• Support new dealer onboarding by coordinating their first orders, and define and monitor sales targets together with commercial teams.
• Analyse dealer performance on orders, sales, availability and fulfillment, and propose corrective actions.
• Help prepare demand forecasts, procurement plans and local purchasing plans with headquarters, and optimise inventory levels.
• Supervise spare parts invoicing, resolve dealer claims and complaints, and prepare regular performance reports for management and headquarters.
• Identify process improvements, maintain communication with headquarters and support global and regional Aftersales standards locally.
• Guide team members and stakeholders and occasionally travel within Turkey to monitor the dealer network.

Required profile

• Minimum Bachelor's degree, preferably in Business Administration, Supply Chain Management, Logistics, Engineering or a related field.
• 5-7 years of experience in automotive spare parts, aftersales or related operations, preferably with an OEM, importer, distributor or dealer network.
• Previous team supervision, service provider management or operational leadership experience strongly preferred.
• Fluent Turkish and excellent written and spoken English; knowledge of Chinese is an advantage.
• Willingness to undertake occasional business travel within Turkey.

Required skills

• Strong Microsoft Office skills, especially Excel, PowerPoint and Outlook.
• KPI management, inventory planning, demand forecasting and performance analysis.
• Communication, negotiation, stakeholder management and customer orientation.