Operations Agent - Road Import/Export

About the role

AIT Worldwide Logistics, a global freight forwarding and logistics company headquartered in Chicago, is hiring an Operations Agent for road import/export. You will coordinate and execute international road freight shipments end to end, ensuring customer needs are met through accurate quotations, scheduling, documentation, tracking and billing in line with SOPs, KPIs and regulatory requirements. You will also manage shipment status and exceptions, work with customers, partners and internal teams, and ensure compliance with safety, security and Dangerous Goods regulations.

Key responsibilities

• Work with customers to qualify their shipping requirements and gather regulations, certificates and documents needed for quotation and operation
• Prepare accurate, profitable quotations and set shipping schedules, coordinating with customers, carriers and ports on loading, departures and arrivals
• Coordinate day-to-day import and export, review orders and documents, and track and communicate delays, damages and problems
• Manage customer service, data entry, operations and billing, and keep the system updated on shipment status
• Identify and fix deviations from schedule, and coordinate recovery or delivery schedules with cartage agents and international partners
• Partner with local sales teams to communicate problems to customers and partners, and ensure SOP instructions and AIT KPIs are followed
• Ensure shipments are billed correctly and in time, and process regulatory agency requirements so files are billed and posted before month-end
• Handle Dangerous Goods shipments in compliance with applicable laws and report unsafe conditions

Required profile

• Minimum 2 years of experience as a Road Freight Forwarder
• Fluent oral and written English; Turkish is a must
• Ability to work in a fast-paced, high-volume environment with attention to detail and problem-solving skills
• VGB security clearance (or the ability to obtain it) is required

Required skills

• Strong PC skills (Windows, Microsoft Office) preferred
• Cargo Wise software experience is a plus
• ITAR, Dangerous Goods or TSA work experience is a plus

What we offer

• Meal vouchers
• Private health insurance
• Modern equipment and a company phone
• Study support, including UDY/IATA certification programs
• Volunteer time of up to 5 hours per year