Logistics Operations Manager, TikTok Commerce

About the role

The Supply Chain and Logistics team supports business growth and global expansion by advising existing businesses on logistics strategy and operational efficiency. TikTok is looking for an experienced logistics operations manager to oversee carrier performance in Turkey. Applications must be submitted in English.

Key responsibilities

• Oversee logistics operations in Turkey, including import clearance, courier delivery, warehouse fulfillment, reverse logistics and reverse warehouse.
• Own end-to-end logistics performance from payment until delivery across different logistics modes.
• Build and manage strategic relationships with key sellers, 3PLs and logistics providers.
• As owner of the standard operating procedures (SOP), own KPIs, dig into root causes, propose solutions with expected business impact, support the business in the short term and drive results until fixes are deployed.
• Conduct market and industry research and develop operation plans to address issues and hedge risks from market or policy changes.
• Manage day-to-day operations, track a record of high performance and drive team improvement.

Required profile

• Bachelor's degree or higher, preferably in logistics, transportation or operations management.
• At least 5 years of logistics operations experience, with knowledge of data integration, first-mile pickup, parcel sorting, linehaul, courier delivery, returns and import clearance.
• Solid experience and relationships in third-party logistics management.
• Self-motivated, results-driven and analytical, with fluent Turkish for communicating with local stakeholders.
• Preferred: platform logistics experience with major couriers, basic understanding of e-commerce marketplace operations and policies, and ability to travel short distances within Turkey and Europe.