Medical Information Specialist – Turkish & English

About the role

IQVIA’s Safety Operations team is seeking a Medical Information Specialist to support patient safety initiatives across multiple therapeutic areas. The role involves direct interaction with healthcare professionals and patients, handling medical inquiries, adverse events, and product quality issues.

Key responsibilities

• Provide phone and email support to HCPs and patients, documenting medical inquiries, adverse events, and product quality complaints.
• Receive and log incoming calls, faxes, and emails from investigative sites during regular business hours.
• Maintain effective communication with the local management team, reporting project metrics, challenges, and successes.
• Collaborate with Lifecycle safety team members to foster a positive, collaborative environment.
• Participate in training, working groups, and process‑efficiency initiatives related to safety services.

Required profile

• Pharmacy or medical degree.
• Excellent written and verbal Turkish (native/C2) and English (minimum C1) skills; proficiency in an additional language at C1 level.
• Strong attention to detail, organizational abilities, and capacity to manage multiple projects simultaneously.

Required skills

• Fluency in Turkish and English.
• Proficiency in a third language (C1 level).