NOC Engineer (Ticket & Operations Focus)

About the role

A global telecommunications operator handling voice and SMS traffic across several partners and systems is looking for a NOC Engineer. The role focuses on operational workflows, ticket management and timely resolution of internal and external requests, in a structured, process-driven environment. It is not a high-pressure troubleshooting or engineering role.

Key responsibilities

• Manage incoming internal and external tickets and ensure timely resolution
• Track, prioritize and follow up on open issues until they are closed
• Coordinate with routing, account management and technical teams when needed
• Monitor basic traffic and system status to spot potential issues
• Maintain accurate documentation in ticketing systems
• Ensure SLAs and response times are met consistently
• Report recurring issues and operational bottlenecks

Required profile

• Bachelor's degree in Engineering (telecommunications, electrical/electronics, computer engineering or related fields)
• 0-1 years of experience; fresh graduates are welcome
• Good command of English, written and spoken
• Ability to work in a 24/7 shift system (currently evening and night shifts are remote; full on-site model planned as office access improves)
• Candidates must live on the Asian side of Istanbul due to the office location and shift structure

Required skills

• Ticketing systems and structured workflows
• Basic understanding of telecom concepts (VoIP, SMS) is a plus

What we offer

• Exposure to telecom operations and global traffic management
• Hands-on experience with real operational workflows
• A structured, disciplined working environment
• Opportunity to move into routing, account management or technical operations roles over time, depending on performance