Operations Specialist – B2B Travel Booking

About the role

Pax2night is seeking a responsible and solution‑focused Operations Specialist to support international travel agencies and accommodation suppliers. You will work within a structured Operations Department that provides training, quality assurance, and clear procedures, with opportunities to progress into more specialized operational roles.

Key responsibilities

• Handle booking‑related requests via email, phone, and internal communication channels.
• Coordinate solutions for confirmation issues, cancellations, relocations, and other booking problems.
• Communicate professionally with international agencies and suppliers while following internal procedures, service agreements, and escalation processes.
• Take ownership of cases and see them through to resolution, including supporting the emergency operations line during assigned shifts.

Required profile

• Minimum B2 level English, both written and spoken.
• Strong communication, investigation, and problem‑solving skills.
• Ability to remain calm and professional during urgent situations.
• Willingness to work rotating shift schedules and to relocate to Turkey.
• Previous experience in travel, tourism, hotel reservations, operations, or customer support is preferred.

Required skills

• Experience with Juniper or similar booking systems.
• Familiarity with general booking system platforms.