Operations Specialist – International Logistics

About the role

We are seeking an experienced Operations Specialist to join our growing logistics team in Istanbul. You will manage end‑to‑end international freight forwarding operations across Ocean, Air and Ground modes, ensuring timely delivery and high customer satisfaction.

Key responsibilities

• Coordinate and monitor Ocean, Air and Ground shipments, handling FCL/LCL, air freight and trucking activities.
• Manage bookings, pickups, deliveries, routing, ETD/ETA tracking and shipment milestones.
• Prepare and review all transportation documentation, including Bill of Lading, Air Waybill, Commercial Invoice and customs paperwork.
• Proactively identify delays, resolve exceptions such as vessel or flight cancellations, demurrage, detention and cargo damage.
• Review vendor invoices, control operational costs and maintain accurate financial records.
• Collaborate with Sales, Customer Service, Finance, Customs and Warehouse teams to ensure smooth handover and continuous improvement.

Required profile

• 5–10 years of hands‑on experience in freight forwarding, logistics or transportation operations.
• Strong knowledge of Ocean, Air and Ground transportation processes and international freight forwarding.
• Experience with import and export operations, customs documentation and carrier coordination.
• Excellent problem‑solving, follow‑up and communication skills in English.

Required skills

• Proficiency with a Transportation Management System (TMS) or ERP.
• Advanced MS Office skills, especially Excel.