Reception Agent
ibis, ibis Styles, ibis budget · Esenyurt
Job description
About the role
The Reception Agent will be the first point of contact for guests, handling phone inquiries, reservations and providing essential information about the hotel. This role supports smooth operations across departments and contributes to guest satisfaction.
Key responsibilities
- Answer phone calls, respond to emails and faxes, and provide guests with hotel information.
- Make reservations, welcome guests, open accounts and record guest expenses.
- Communicate guest needs and stay details to Housekeeping, Food & Beverage and other departments.
- Collect guest invoices, prepare daily reports for the manager, and handle unpaid debts.
- Monitor and help optimize average room rate and occupancy.
- Manage cash register, issue and collect guest invoices.
Required profile
- Service‑focused personality with strong problem‑solving abilities.
- Ability to work shifts and handle a fast‑paced environment.
- Good written and spoken English communication skills.
Required skills
- Experience with Opera or a similar hotel management system.
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Published 1 week ago
Expires 1 month from now
17 views · 0 interested
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ibis, ibis Styles, ibis budget
Esenyurt