Regional Support Trainer

About the role

Sovos is looking for a Regional Support Trainer to lead AI and product enablement programmes for its Turkey support teams. You will deliver hands‑on training in both English and Turkish, ensuring agents are ready for new product launches and proficient with AI tools.

Key responsibilities

• Facilitate live and virtual training sessions for AI Pods, product launches, and ongoing skill development.
• Deliver new‑hire onboarding covering Sovos products, TheLoops, Salesforce, Ask Sovi, and support processes.
• Floor‑walk with agents to observe AI tool usage and provide real‑time coaching.
• Run weekly office‑hours to address agent questions and blockers.
• Adapt central enablement content for the Turkish audience and language.
• Partner with Knowledge Management to maintain accurate Turkish‑language knowledge articles and bot content.
• Translate or quality‑review Turkish‑language bot, portal, and knowledge‑base content as needed.
• Collect structured feedback after each training cycle and relay improvement ideas to the AI & Product Enablement Manager.

Required profile

• Fluent in English and Turkish.
• Experience delivering training to customer‑support teams.
• Strong communication skills and ability to adapt content for regional audiences.

Required skills

• TheLoops (AI tool)
• Salesforce
• Ask Sovi (AI tool)